The Registrar General’s Department has introduced a new ‘1930’ hotline and a revamped official website as part of efforts to modernise public service delivery.
The launch of the call centre and upgraded website took place on 7 April at the department premises under the patronage of Public Administration, Provincial Councils and Local Government Minister Vandana Abeyratne.
The call centre has been established using modern technology to provide a more efficient service to the public, while the newly introduced website offers user-friendly access to information in Sinhala, Tamil, and English.
Officials said the initiative aims to bridge communication gaps between the public and State institutions, which have often led individuals to rely on intermediaries. This, in turn, has resulted in issues relating to the authenticity and legality of documentation.
By enabling direct access to accurate information through the hotline and website, the department expects to reduce opportunities for fraudulent activities and improve transparency in service delivery.
The new system is also expected to benefit Sri Lankans living overseas by providing assistance with matters such as birth registration, marriages involving foreign nationals, and property-related issues.
The project has been implemented with the support of the United Nations Development Programme, and the ministry noted that it marks an important step in the broader digital transformation of Sri Lanka’s public administration system.
